Omnichannel and optimized
Configurable to specific requirements
KPIs & reporting
Track workload, productivity and efficiency
More time for core business
Reflect your specific processes. Integrate your IT ecosystem. Bring efficiency to your business.
- 360° risk viewComplete collection dossier provides holistic risk view. Customer-specific arrears management plan increases recovery efficiency and success.
- AutomatedEvent-driven processes free agents. Flexible settlement plans allow quick adaption to new customer situations.
- Digital integrationIT ecosystem integration enables a complete data view. Digital driven features mean do-it-yourself & recovery by customer.
Automate the collection process
Secure your different collection processes easily. Use automation tools to instantly create unique, personalized plans tailored to each customer based on their specific situation.
Keep your customers close
Use the most cost-efficient and effective channels to communicate with your customers. Benefit from a global view of all client communications across all channels.
A 360° view of your customers
Make calculated and informed decisions based on specific customer life situations, as well as credit history. Accurately assess both at-risk and profitable customers, with one system.
No, our component approach allows customers to use one component independently from the others. Collection Management can be implemented as a stand-alone product and connected to any banking or financing platform.
Collection Management allows clients to oversee the whole collection cycle. According to the settings, customers and the agents can be alerted early, depending on the repayment situation. Difficulties can be tracked throughout the process and preempted.
Collection Management can be implemented with your processing platform and replace the old functionalities of the preexisting system. The evolution will be made gradually, in a secure way to guarantee business continuity. After the integration is complete, the previous functionalities will be discontinued.
Omnichannel means that you will be able to reach your customer (and vice-versa) in various communication channels (mail, email, call, SMS, mobile app, etc.) while considering each customer’s specific situation. Communication is recorded and always accessible to the banking agent. Depending on the bank policy, the customer is also able to retrieve some of the exchanges they had with the bank.
Collection Management allows customers to manage the activity of the people in charge of recovery. The key performance indicators and reporting management tools include secured steering and comprehensive reporting on agent activity. It will provide access to a dashboard, giving users all the information about a collection campaign, including the actions taken by the bank staff.
Yes. Some of our customers use Collection Management to manage the overdraft recovery process. As an overdraft can be considered as a type of debt, the workflow of Collection Management can be configured to launch specific processes for the overdraft, depending on the customer profile.
ON-DEMAND VIDEO – State-backed loans (in French)
During this virtual roundtable, our experts will discuss all the impacts of the state-backed loans for banks.
- #Lending & Leasing
Debt collection and customer relations after the pandemicNov 13, 2020> ReadDebt collection and customer relations after the pandemicEconomic recovery is accompanied by a new way of understanding risks and customer service, with the future of commercial relations at stake.> Read
- #Digital transformation
Adopt vs. adapt: Which approach is best for your business?Jan 22, 2020> ReadAdopt vs. adapt: Which approach is best for your business?Fabien Oliveira, Chief Product Officer at Sopra Banking Software, examines the differences between the adapt and adopt approaches, and which one could be best for your business.> Read