Listen, ingest and augment all data and events from every touchpoint in a continuous and automated process to build strong, reliable customer knowledge.
All Use Cases
Boost client satisfaction, loyalty, and advocacy by creating advanced customer profiles (DNA) based on in-depth customer insights.
Develop your CX and unique customer-focused solutions
Helping banks build solid digital connections through a deeper understanding of their customers’ needs
Customer Insight is a unique solution for client retention. It enables banks to take full advantage of internal and external data with an AI-powered digital personalization solution. By providing unique experiences that add amazing value to customers’ lives, this solution boosts marketing campaign conversions and promotes increased customer loyalty towards the bank.
- Data over the silos
- Customer DNA
Build and update individualized customer profiles, DNA. Each profile is based on socio-demography, mobility, interaction, behavior, affinities…
- Innovative synergy
Use AI to interpret and predict customer behavior and expectations, maximizing CX and satisfaction.
- Cross- and up-selling
Identify opportunities for cross- and up-selling by understanding customers’ unique characteristics and behavioral traits.
- Smart segmentation
Use automatic clustering to discover new segments, expanding them through lookalike modeling across all or chosen characteristics.
- Fine targeting
Refining audiences through data allows you to offer the best possible solution to your customers’ needs.
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