Digital customer engagement

Innovative digital journeys that are as unique as your customers are 
Each customer is different. Attract and retain them. Our data-driven solutions provide personalized products and experiences.  

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Any time, anywhere, any device

CRM & core banking


Customer data-driven

Insights and analytics

GDPR compliant

Security by design

+50% of new clients in 3 years

+50% of new clients in 3 years

Reduce the customer churn and attract new users, building innovative digital customer journeys with a personalized approach.

  • Onboard in < 3 minutes
    Chatbots, business process management and document collection & checking to build a fully automated, seamless and quick onboarding. Adapted KYC & ID check processes for a unique user experience.
  • Advanced customization
    Enable highly precise targeting of customer segments. Bundle and price products & services for customer specific needs. And enrich your catalog with offers from your partner ecosystem.
  • Protect your customers’ data
    We take care of GDPR compliance, including sophisticated management capabilities. Have insights into your customers’ behavior beyond just financial data, while remaining fully compliant.
  • Manage all channels
    Sets of API services to enable a complete multi & cross-channel, seamless customer experience. Based on the API platform, recently named as a leader in the Gartner MQ of API management.
sopra expertise

Discover the power of digital transformation now!

Build a digitally driven organization.

Customer onboarding

Enables banks to access the eligibility of prospects while converting them into clients and, of course, adhering to all regulations, including KYC. 

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Offer management

Reduces time-to-market for banking marketers when creating personalized and diverse offers, also allowing for unique tariffs and channels, according to specific customer situations.  

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Customer servicing

Provides the capabilities to upgrade and cross-sell banking services to existing clients within a personalized customer digital journey.