Digital Customer Engagement

Innovative, digital journeys, just as unique as your customers 

Each customer is different. Attract and retain them. Our data-driven solutions provide personalized products and experiences.

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ATAWAD

Anytime, anywhere, any device

CRM & core banking agnostic

Connect any, or many

Flexible deployment

As-a-service, Cloud, on-premise

Customer data-driven

Insights and analytics

GDPR-compliant

Security by design

Frictionless processes

E-signature, ID scan & capture

Complete customer lifecycle management

Leverage customer data and propose customized offers at the right time, through the proper channel.

  • Boost acquisition
    Convert customers in less that 3 min. with quick, KYC-AML – compliant on-boarding. Build a fully automated, seamless process, tailored to each user.
  • Provide unique experiences
    Push the right offer at the right time, via the best channel. Use customer data and insights to create segment-specific offers.
  • Accelerate time-to-market
    Customize offers in days. Access a centralized product catalog, and bundle partner products and services together with your own. Expand the range of options for your customers.
  • Design cross-channel banking
    Reduce customer churn with 24/7 accessibility on mobile, web, and tablet. Link all touchpoints to ensure continuity and quality of experience.
  • Protect customers’ data
    We take care of GDPR compliance, including sophisticated management capabilities. Get insights into customer behavior while remaining fully compliant.
  • Lower cost-to-income
    Choose how to deploy: cloud, hybrid or on-premise. Boost efficiency and easily cope with fluctuating customer usage.

Omni-channel Digital Banking

Engage with customer across channels to ensure the best possible customer experience. Create cross-channel customer journeys on mobile, desktop, tablet, ATM, in-branch, agency (branchless) and WhatsApp.

Customer onboarding

Convert prospects into customers in less than 3 minutes. Provide quick and easy onboarding with flexible, ready-to-connect AML – KYC compliant processes, enhanced by smart identity authentication & verification. Ensure a great customer experience right from the start.

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Personalized offers

From your own segment-specific products & services to complex partner bundles, launch offers through the right channel, at the right time.
 

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