Robo-Loan-officer is a virtual assistant that helps a customer to find funding for their plans. It reproduces a human relationship by initiating a dialogue with the customer.
You can try our Robo-Loan-Officer yourself by connecting to our secured demo space.
Advantages for you and your customer:
Robo-Loan-officer makes it possible to improve your customers’ experience:
- Build a relationship with customers based on trust and answer their questions
- Identify sales opportunities, advise, or even present counter offers that are more suitable for their situation
- Available 24/7
Robo-Loan-Officer makes it possible to improve your employees’ experience:
- Standardise instructions
- Optimise human advisors’ working time; they will have the advantage of requests being pre-processed by the virtual assistant
- Improve human resources management, by only re-directing requests to the right human advisor who can best manage the customer’s requirements as a last resort
Robo-Loan-Officer makes it possible for you to improve your customer knowledge:
- Conversations are saved, which makes it possible to build up a commercial database that can be used to better understand customers and continuously improve the virtual assistant.
From a technical point of view:
- Integrated into a responsive mobile web application
- Cognitive services and learning thanks to IBM Watson
- Data is confidentially and securely processed
- Front end aspects can be configured (language, wallpaper, avatar and the name of the virtual assistant)