Omnichannel communication for Banking
Add SMS and WhatsApp to your communication portfolio and simplify onboarding, improve engagement, provide faster service and use contextual communication to increase customer lifetime value.
Communicate with your clients through WhatsApp and SMS
Use omnichannel communication strategy through all the phases of your customer journey
- Fraud or balance alertDeliver personalized information like fraud or low balance alerts on the right channel at the right time.
- Increase pre-approved loan salesLeverage data to segment and send automated messages to customers eligible for loans.
- Improve customer serviceAccess to rich customer data and conversations history to deliver efficient support at scale.
- Reengage inactive customersProactively reach out to inactive customers or those who might be in the process of churning on their preferred channel.
- Two-way communicationCustomers can receive information and save their time and money. Banks can decrease workload and save time and human resources.
Looking for more details? Check out the presentation.
Looking for more details? Check out the presentation.View PDF
Driving digital transformation in finance
Orchestrate secure customer experiences with personalized messaging at scale. Increase mobile adoption and accelerate your digital transformation through Infobip’s omnichannel cloud communication solutions.