About Crefius
Crefius, established in 1911, is a Belgian competence center specializing in mortgage loan servicing. They offer a comprehensive suite of solutions to banks and other financial institutions, acting as a trusted partner in managing their mortgage portfolios. Crefius’ core strength lies in its ability to handle all aspects of mortgage loan servicing, encompassing tasks like collateral and debtor management, ensuring timely repayments, and handling any potential delinquencies.
With a team of over 200 specialists and offices in Roeselare and Namur, Crefius leverages its expertise and efficient processes to streamline loan servicing operations for its clients. This allows financial institutions to focus their resources on core activities like originating new loans while ensuring their existing portfolio is managed effectively. In essence, Crefius acts as a valuable extension for financial institutions seeking to optimize their mortgage servicing capabilities.
Transforming BPO Efficiency
Before partnering with SBS, Crefius faced significant challenges in delivering high-quality BPO services for private loans. Managing approximately 500,000 loans across Belgium required robust solutions for origination, lifecycle management, and career management. The need for enhanced IT and digital solutions, coupled with the pressure to offer lower costs and superior customer experience, highlighted the limitations of their existing systems.
Clients sought not only better quality and efficiency but also relief from the strategic and operational burdens of loan management. These challenges necessitated a transformation to stay competitive and meet evolving digital standards, driving the need for a reliable partner who could deliver advanced, cost-effective solutions.
“Thanks to this partnership, we can always bring our solutions with a good time to market, and be competitors a step ahead.”
Marleen Van Assche, CEO at Crefius
