About CCC Plc
CCC Plc is a prominent global enterprise specializing in the provision of advanced customer service and business process outsourcing solutions. With a robust portfolio of services, CCC Plc supports businesses across various industries by offering comprehensive customer care, technical support, sales, and back-office processing. Leveraging cutting-edge technology and a highly skilled workforce, CCC Plc ensures superior service delivery, helping clients enhance customer satisfaction and operational efficiency.
In addition to its core outsourcing services, CCC Plc is committed to innovation and continuous improvement. The company invests in the latest technologies, including artificial intelligence and data analytics, to provide clients with state-of-the-art solutions tailored to their specific needs. CCC Plc also places a strong emphasis on corporate social responsibility, promoting sustainable business practices and contributing to community development. With a global presence and a reputation for excellence, CCC Plc is a trusted partner for businesses seeking to optimize their operations and deliver exceptional customer experiences.
From Struggles to Success
The transition to a new software system in 2009 presented significant obstacles for the institution, which was grappling with the limitations of its outdated back-end software. The shift to SBS Delta, a leading solution at the time, involved overcoming considerable resistance from staff who were initially sceptical of the change. Training and adaptation were crucial, as the institution had to ensure that the new system was fully integrated into their operations.
This transition was not merely about adopting a new tool but about reshaping how the organization operated and performed. The challenge was compounded by the need to align the new software with existing processes and ensure it met all operational requirements. Despite these hurdles, the strategic move to SBS Delta software proved transformative, leading to a dramatic increase in turnover and positioning the institution among the top players in its sector.
“We came to realize that SBS (ex-Sopra Banking Software) was one of those very performing banking software at the time called Delta. Since we installed the SBS software, our turnover doubled.”
Walters T. NGOH General Manager CCC Plc
