Streamlining from five Systems to One
National Savings and Investments (NS&I) is one of the largest savings institutions in the United Kingdom, with 25 million customers and over £100 billion invested. From 2007 to 2013, thanks in part to Sopra Banking, NS&I switched from five legacy IT systems to one interoperable, streamlined and scalable core banking program.
- 7% decline in total IT costs in the past five years alone
- Non-disruptive software migration and optimization with the transformation approach
- Streamlining from five legacy systems to one future-proof system
- Reliable partnership of 10+ years
Growing into a partner
The relationship between Sopra Banking Software and NS&I dates back to 1999, when the organization wanted to launch a new savings product that met all their requirements – and under a stringent deadline. In three months’ time, the software to support the new product was ready to run, marking the start of a long and fruitful relationship. Soon, Sopra Banking Software found itself at the heart of NS&I’s long-term vision for a more comprehensive system change.
Simplification, modernisation, diversification
“The underlying vision of our project, that has now been ongoing for more than five years, consists of three pillars,” says Julian Hynd, Director Retail, NS&I, “The first one was simplification. Each of our five banking solutions was the equivalent of a steam engine in a digital world, so technology modernization – the second pillar – was paramount,” continues Mr. Hynd. “We wanted one integrated customer overview in one modular software environment. One chassis, so to speak, that would be the basis of all our products. We found that chassis in Sopra Banking Platform.” “The final pillar of our strategy, diversification, meant we wanted to increase the number of channels, especially online.” The idea was for customers to be able to solve minor issues on their own, while service desks would be able to offer specialized and more complex advice.
Transformation with minimal disruption
Sopra Banking’s methodology and solutions were implemented in a long-term transformation project. This transformation project went forward in several carefully planned steps, because it was important that none of the organization’s day-to-day processes was disrupted by the re-alignment and migration phases.
More customers, less costs
In 2013, the results look astounding. National Savings and Investments have, over a five-year period, reported 35% growth in stock and 7% decline in costs. NS&I also achieved brisk growth across its new digital channels. “Our desire to use a standardized platform, with the right key partners, has been essential in this. I cannot stress this enough: strategic partnerships are key. Sopra Banking Software’s people are the ones who are driving the technology forward. We’ve been together for many years. At the end of the day, it’s win-win for both organizations. As they move the technology forward, we win and our customers win,” concludes Mr. Hynd.