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Hitachi Capital PLC

100% automation within 6 months

Hitachi Capital (UK) PLC is part of one of the world’s largest and most respected groups. Through its five main business areas – business finance, consumer finance, credit management, insurance services and vehicle solutions – Hitachi Capital aims to provide a selected range of high quality finance and insurance products that can be tailored to meet the needs of both businesses and individual customers.

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In support of these objectives, Hitachi Capital initiated the Interactive Voice Response (IVR) integration project. This project integrates Hitachi Capital’s telephony system for incoming customer calls with Sopra Banking Software’s Instalment Credit Suite for managing customer credit agreements. With all the requested information stored in the Instalment Credit Suite, the relevant data can be accessed in the fraction of a second. “We currently anticipate that 75% of these routine calls will be handled by the new system within three months of the project’s completion date, and 100% within six months,” said Tony Blythe, Operations Manager at Hitachi Capital.

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